A Lawyer’s Guide To Boosting Client Loyalty: The Promised Land For Business Development
We all have to step up our game to ensure that client loyalty is developed with intent.
No One Is A Rational Decisionmaker
Don't expect your stressed-out clients to act calmly; serve them as they actually are.
How Innovative Legal Teams Are Turning AI From Promise To Practice
In recent years, AI has moved beyond speculation in the legal industry. What used to be hypothetical is now very real.
How To Deal With Clients Who Want You To Discount Your Fee
Only give discounts to clients who are willing to make concessions and do their part.
What The Aftermath Of An Auto Accident Taught Me About Being Flexible With Client Service
Lawyers have to make money but that doesn't mean we always have to act like a businessperson.
Signing Up The High-Paying Client
Here is how one lawyer did it.
7 (More) Lessons About Lawyering — And Life
Here's the stuff that really matters.
Pursuing The Pro Bono Story: A Conversation With Alicia Aiken
This Pro Bono Week, get inspired to give back with PLI’s Pursuing Justice: The Pro Bono Files, a one-of-a-kind podcast hosted by Alicia Aiken.
The Best Offense Is A Good… Network Of Law Firms
An argument in favor of in-house counsel spreading their business across multiple firms.
Silly Things Clients Say
Some client comments that don't make sense, or are unintentionally funny, or are annoying.
How To Improve Client Retention At Your Law Firm
It’s a lot easier to keep an existing customer than to find a new one -- that’s an adage that rings true for any business, but especially for the business of law....
Are In-House Lawyers Happy With Their Outside Counsel?
Corporate clients want practical legal advice, but law firms aren't giving it to them.
The Trump Gold Card: A New $1 Million Pathway To A U.S. Green Card
A new proposal would let wealthy foreign nationals secure an opportunity for a U.S. green card with a $1 million 'gift' to the government, sparking legal and ethical debate.
How A Car Accident Helped Me Understand The Mindset Of Potential Clients
Turning to a lawyer is at some level an emotional decision.
Make Time For Face Time
It's a giant red flag if you never see your clients -- especially if you don't work in Biglaw.
Stay Away From Potential Clients Who Give Bad Online Reviews
Bad reviews can be petty, vindictive, or downright crazy -- and almost impossible to remove.
4 Common Excuses Potential Clients Use To Mooch Discounts From Attorneys
If solo practitioners want to stay in business, they must be able to separate the moochers from the genuinely needy.
Beyond Biglaw: Taste Your Merchandise
There is no guarantee that you will like the taste of your own merchandise, but that doesn’t absolve you from taking one.